1. SERVICE FEES

A service fee will be charged if assistance is required from our support team to complete
bookings online. For add-on services such as baggage, seating selection, etc. a service
fee per transaction will be charged. All service fees are non-refundable.
For travel planning service, a non-refundable consultation fee per booking will be
charged. This fee is to compensate for the time taken by our reservations team to
research and plan for your travel. Should you proceed with making the reservations with
us, the consultation fee will be used as partial payment towards your reservation costs.

2. NAME IN RESERVATIONS

Reservations must be booked in the guest’s name as it is displayed on the passport.
Name changes are generally not allowed. The guest will be asked for a passport or ID at
the time of check-in. If the name on the reservations and the passenger’s passport/ID do
not match, the guest will be required to make a new reservation. Holiday Tours shall not
be responsible for any costs incurred for the new reservation.

3. CONFIRMATIONS

Confirmation of a booking includes the essential elements such as the description of the
service booked and the price, which will be sent to the customer by email. If the
customer does not receive a confirmation email after 24 hours of placing the booking,
he/she should contact the customer support team.
It is expressly agreed that data stored in the information systems of Holiday Tours and/or
its suppliers shall constitute proof with respect to the bookings made by the customer.
Data stored in computers or electronic media are valid proof, and shall therefore be
acceptable under the same conditions and with the same evidential value as a physical
written document.

4. RESPONSIBILITY

The company and its associated agents act only as agents for the passengers and the
transportation companies such as airliners, car rental companies, coach companies,
accommodation companies’, entertainment and meal suppliers and other principals
involved in this tour and/or service.

5.TRAVEL INSURANCE

The prices on the website do not include travel insurance. The Customer is therefore
advised to take out insurance that covers the consequences of certain cases of
cancellation and that also provides cover for certain special risks such as the cost of
repatriation in the event of an accident or illness. It is the Customer’s responsibility to
ensure any insurance policy taken out is adequate to cover their requirements.
The risks covered by these policies, as well as the cost and the amount of cover, are
shown on the website only for the purpose of illustration. In the event that a policy is
bought, the insurer will send the policy to the Customer. Claims must be submitted
directly to the insurance company in accordance with the terms and conditions of the
policy

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6.ELECTRONIC TICKET

An electronic ticket is a ticket with no physical form. When using this type of ticket, the
Customer must go to the check-in desk of the airline concerned and show a valid travel
document (passport, visa, identity card, etc.) in order to obtain his / her boarding card.
The Customer must strictly observe the times for checking in.

7. REFUNDS

Your entitlement to a refund for cancelled bookings is subject to the relevant Supplier’s
terms and conditions.
If you are entitled to a refund then, subject to the Supplier’s terms and conditions, we
will arrange for it to be supplied to us on your behalf, unless we expressly agree with you
otherwise.
If we are managing or arranging a refund for a cancelled booking on your behalf it will
not be paid to you until the Supplier provides the refund to us, and we will not be liable
for any delay on the part of the Supplier. Be aware that typically airlines will take
between 60-90 days to process a refund.
Please note that if we are entitled to a service fee for placing a booking, we will remain
entitled to this fee if you cancel the booking or the Supplier fails to provide you with the
Product for any reason (other than our default), including in an event of Force Majeure.
We will be entitled to deduct our service fee from any refund we receive on your behalf
before remitting the balance to you.

• +94760950461
• +94777667165
• Info@tritonglobaltravels.com

Last Update: 2025/07/22